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I.T.

A perfect way to start your career in tech.

What is the IT pipeline?

Starting out your career in IT can be quite daunting so this pathway is a great place to start! For those new to tech, you should start by learning the fundamentals of IT and Networking before progressing to the Service Desk Analyst course.
It takes
60 hours
to become a Service Desk Analyst.
Learn about different technologies and platforms to
Solve problems
Service Desk Analyst has always been in steady demand and most suited for problem solvers and those who are comfortable with talking to people
Become an IT Generalist
This is a great place to start a new career in tech, seeing that there has been a recent shift in the market

Your course journey

This pathway will take you through the basic concepts of technology and computing today. One of the great things about learning to become a Service Desk Analyst is that you gain exposure to many different technologies and platforms.
5  hours
View course
Key skills
Hardware
Operating Systems and Software
Office Suites
Virtual Machines.
Networks
Cloud Computing
Security in IT
10-15 hours
View course
Key skills
Network Topologies and Devices
Wireless Technologies
OSI Models
Protocols, Ports and Routing
Firewalls
IP Addressing/Subnetting
15 - 20 hours
View course
Key skills
The Service Desk Analyst Role
ITIL & ITSM Tools
Service Levels
Cloud Platforms
Cyber Security for Service Desk

Job outcomes

While the Service Desk Analyst has always been in steady demand, it’s one which is suited to someone who likes solving problems and is comfortable with talking to people.
Australia
USA
Canada
$62,014
Average salary
21,093
Total job openings
Common job titles
Information security/analyst
IT security analyst
Cyber security analyst
Senior security analyst
Top skills in demand
1. ITIL Framework
2. Microsoft Windows 7
3. Help Desk Support
4. Networks
5. Information Technology Technical Support
$63,162
Average salary
21,093
Total job openings
Common job titles
Information security/analyst
IT security analyst
Cyber security analyst
Senior security analyst
Top skills in demand
1. ITIL Framework
2. Microsoft Windows 7
3. Help Desk Support
4. Networks
5. Information Technology Technical Support
$73,162
Average salary
21,093
Total job openings
Common job titles
Information security/analyst
IT security analyst
Cyber security analyst
Senior security analyst
Top skills in demand
1. ITIL Framework
2. Microsoft Windows 7
3. Help Desk Support
4. Networks
5. Information Technology Technical Support

Join our community

We have a Discord server where you’ll be able to chat with your instructors and cohort. Stay active in your learning!
Join discord
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