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Service Desk

A perfect way to start your career in tech.
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What is the IT pipeline?

Starting out your career in IT can be quite daunting so this pathway is a great place to start! For those new to tech, you should start by learning the fundamentals of IT and Networking before progressing to the Service Desk Analyst course.

Your course journey

This pathway will take you through the basic concepts of technology and computing today. One of the great things about learning to become a Service Desk Analyst is that you gain exposure to many different technologies and platforms.

IT Fundamentals

This course is a great course to complete if you are considering a career in technology.

It will give you an overview of;

  • Hardware
  • Software
  • Operating Systems
  • IT Horizon Topics.

This course is fast and quick to complete.

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Networking Fundamentals

This course provides an overview of the introductory topics for basic networking and is designed to teach you how computer networks work, from a small local area network through to the wider internet.

We delve into the purpose of Networks and how we can benefit from networking technologies.

This course will cover network address structures of IPv4 and IPv6, and common hardware like switches, routers, & cabling.

We also take look at other essential parts that make networks work including the OSI model, common network services, wireless networks, and more. 

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Networking Practical

Following on from the Networking Fundamentals course, in this practical course, you will learn how to configure a router and switch.

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Service Desk Analyst

This course has been designed to equip anyone who is looking to transition into an IT Service Desk role.

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It takes
60 hours
to become a Service Desk Analyst.

Job outcomes

While the Service Desk Analyst has always been in steady demand, it’s one which is suited to someone who likes solving problems and is comfortable with talking to people.
Australia
USA
Canada
$62,014
Average salary
21,093
Total job openings
Common job titles
Information security/analyst
IT security analyst
Cyber security analyst
Senior security analyst
Top skills in demand
1. ITIL Framework
2. Microsoft Windows 7
3. Help Desk Support
4. Networks
5. Information Technology Technical Support
$63,162
Average salary
21,093
Total job openings
Common job titles
Information security/analyst
IT security analyst
Cyber security analyst
Senior security analyst
Top skills in demand
1. ITIL Framework
2. Microsoft Windows 7
3. Help Desk Support
4. Networks
5. Information Technology Technical Support
$73,162
Average salary
21,093
Total job openings
Common job titles
Information security/analyst
IT security analyst
Cyber security analyst
Senior security analyst
Top skills in demand
1. ITIL Framework
2. Microsoft Windows 7
3. Help Desk Support
4. Networks
5. Information Technology Technical Support

Join our community

We have a Discord server where you’ll be able to chat with your instructors and cohort. Stay active in your learning!
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