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Service Desk

Starting out your career in IT can be quite daunting so this pathway is a great place to start!

What is the Service Desk pipeline?

Starting out your career in IT can be quite daunting so this pipeline is a great place to start! For those new to tech, you should start by learning the fundamentals of IT and Networking before progressing to the Service Desk Analyst course.
It takes
30 hours
to become a Service Desk Analyst.
Learn about different technologies and platforms to
Solve Problems
Service Desk Analyst has always been in steady demand and most suited for problem solvers and those who are comfortable with talking to people.
Become an IT Generalist
This is a great place to start a new career in tech, seeing that there has been a recent shift in the market.

Your course journey

This pathway will take you through the basic concepts of technology and computing today, includes the following courses:
03 - 04 hours
View course
Key skills
Hardware
Operating Systems
Office suites
Virtual Machines
Networks
Cloud Computing
Internet of Things
Security in IT
08 - 12 hours
View course
Key skills
Network Topologies
Network Devices
Wireless Technologies
OSI Models
Protocols
Ports
Routing
Firewalls
IP addressing/subnetting
Configuring a router (Lab)
10 - 15 hours
View course
Key skills
The Service Desk Analyst Role
ITIL & ITSM
ITSM Tools
Service Levels
Knowledge Base
Cloud Platforms
Cyber Security for Service Desk
Troubleshooting

Job outcomes

Australia
USA
Canada
$62,014
Average salary
33,262
Total job openings
Common job titles
Service Desk Analyst
Helpdesk Officer
IT Support Officer
Helpdesk Analyst
Top skills in demand
1. ITIL Framework
2. Microsoft Windows 7
3. Helpdesk Support
4. Information Technology Technical Support
$41,662
Average salary
33,262
Total job openings
Common job titles
Service Desk Analyst
Helpdesk Officer
IT Support Officer
Helpdesk Analyst
Top skills in demand
1. ITIL Framework
2. Microsoft Windows 7
3. Helpdesk Support
4. Information Technology Technical Support
$48,241
Average salary
33,262
Total job openings
Common job titles
Service Desk Analyst
Helpdesk Officer
IT Support Officer
Helpdesk Analyst
Top skills in demand
1. ITIL Framework
2. Microsoft Windows 7
3. Helpdesk Support
4. Information Technology Technical Support

Join our community

We have a Discord server where you’ll be able to chat with your instructors and cohort. Stay active in your learning!
Join discord
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